We will send you the invoice by email. Currently we only accept payment by PayPal. “Pre-order” and “Discounted” items are non-refundable.
For pre-order, once we’ve received your purchase order, we will send you the invoice including delivery charge by email. Please check your shipping information before your payment.
Free delivery for orders(in UK) over £100.
For “pre-order “ items, it will take 4-6 weeks for delivery after the pre-order period. We will email you once your order is ready for dispatch.
For in stock items, it will take 2-3 working days for delivery. A signature will be required for delivery.
If you have a specific delivery requirement, please send us an email to indicate the details.
Return your order in its original condition to us within 14 days of receiving your order for a refund excluding delivery charge. Delivery charge is only refundable when goods are faulty. Alternatively, if preferred, we will be happy to exchange the item. This only applies to full price items.
Returns of “Make to order", " Pre-Order" and "Discounted" items are not accepted.
Items received outside of our 14 day return period will be returned to you.
Customers are responsible for the cost and safety of returning the items to us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please allow a few working days for refund to appear in your account.
We will email you to let you know when your refund has been processed. If you have received a refund confirmation email but can’t see the funds in your account, please contact your bank/card issuer for further information.
We only cancel orders when we run out of a particular item. If this does happen, please accept our apologies. You will be fully refunded via your original method of payment. Please allow a few working days for the funds to reach your account.
YSI YSU is committed to protecting and respecting your privacy.
Your personal data including your salutation, first name and surname, email address, delivery and billing address, telephone number and payment details, web site’s login details will be processed when it is necessary for the performance of a contract between you and us, for the purposes of fraud prevention or for record keeping.
Your personal date will only be disclosed to the third party that is involved in the process of your order including courier companies and payment management companies, or business partners that assist us with our marketing development.
We may collect your data for the purposes of improving your experience on our digital platforms, contacting you in the event that any products you have requested are back in stock or unavailable, or for marketing analysis.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By accessing or using our services, you agree that you (or your parent or legal guardian) have read, understand, and are bound by our policies.